When both engines failed on U.S. Airways Flight 1549 on January 15, 2009, as the result of a bird strike, my crew and I had just 208 seconds to do something we had never trained for, and to get it right the first time: an emergency landing of a commercial airliner on water — in this case, the Hudson River.
What allowed us to manage this crisis successfully, saving the lives of all 155 people aboard? There are, of course, many technical answers. But there are also five important human skills that anyone can learn and apply when facing decisions under fire in business.
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